Terms & Conditions

A legal disclaimer

You are entering into this agreement with:

AFG Health Supplies Limited (“we”, “us”); and

We are a company registered in England and Wales, with registered addresses and HQs at Greater London House, Hampstead Road, London NW1 7FB. Our company number is 3584121.

When you place an order on www.afghealthsupplies.com or our apps, the seller is afghealthsupplies.com Limited.

When the seller is afghealthsupplies.com Limited, your sales contract is with afghealthsupplies.com Limited.

When you shop with us (or access our services, apps and websites (our “Websites”)), these terms apply. They’re important as they set out what each of us expects from each other, and they also give you helpful info.

We and keep these terms and updated and we and amend them every so often, so remember to check back in before you shop, as the latest set will apply.

Terms & Conditions - the basics

To shop with us or receive services from us, you need to:

be at least 16 years old;
have a credit or debit card that we and ASOS Payments accept (see bottom of page for details of current payment providers); and
be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).

Just FYI, some of the goods sold through our Websites may not be suitable for under 18s.

Placing an order

Where you are buying a product directly from us, you will use your card to pay us directly for the product.

When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on your card to pay for or towards the order.

We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).

You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method. You can’t change your order – you’ll need to cancel (and/or return original item(s)), and re-order.

All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.

All products remain AFG Health Supplies property or the property until full payment of the purchase price is received.

Very occasionally, we may need to refuse or cancel an order or close, block or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account or if your order goes against unit limits as detailed on the product display pages of specific products. If your account has been blocked and you think we’ve made a mistake, please get in touch with us and we’ll be happy to speak to you about it.

Prices and Product Descriptions

There’s a lot going on here at and from time to time our busy workers may price up or describe a product or promo wrongly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.

If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.

Prices include VAT (where applicable), but keep in mind that there may be other taxes that you need to pay which aren’t imposed by us.

Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the 'Total Cost'.