Refund Policy

Returning an unwanted item?

Please note that nothing in this Returns Policy affects your statutory rights, including your right to cancel your entire order under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. 

We get it - sometimes something just doesn't work for you and you want your money back. As long as an item is still in its original condition, we accept returns for free, subject to the rules below, including rules about fair use. Please always check the product information section for the item you have ordered available on our website or app for details on whether the item is returnable. 

 

You have 28 days from the day of delivery to return an item to us for a refund. If you've paid for delivery and return your entire order back to us within 14 days of receiving your order or it being available for collection, and it aligns with our Original Condition and Fair Use policy, we will also refund you the cost of standard delivery fees. The refund will be issued to your original payment method. 

​

We aim to refund you within 14 days of receiving the returned item.

​

If you create a return for an item during the above timeframes but you can't return it to us for some reason within the same time period due to extenuating circumstances, please get in touch - but any refund will be at our discretion.

​

After that?

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may elect to send it back to your default delivery address and ask you to cover the delivery costs.

​

Original Condition

We will inspect all returns. All items must be returned unused and in the same condition as when they were received in order for us to issue a full refund. In addition to the original packaging, all tags and labels should be attached.

​

Responsibility

Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!

As the parcel remains your responsibility until it arrives back to us, please ensure that you get proof of postage in case you need to contact us about your return.

We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate them (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost. 

 

Want to exchange an item?

We don’t offer exchanges. All returned items will be refunded once they arrive at our warehouse. Simply place a new order! 

​

Returning a faulty or incorrect item?

Send us an email with the details.

​